Refund & Return Policy — Scroll & Slay

Last updated: September 2026

At Scroll & Slay, every product is made to order. Because of this, all purchases are final and we do not accept returns or refunds for change of mind, incorrect size selection, or personal preference.

1. No Refunds or Returns

We do not offer refunds or returns for:

Change of mind

Incorrect size selected by the customer

Incorrect color or design selected

Products that simply don't meet personal expectations

Orders that have already entered production

Please carefully check the size chart, product details, and design before placing your order.

2. Damaged or Incorrect Products

If you receive a product that is:

Damaged during delivery

Defective due to a manufacturing/printing issue

Different from the product you ordered

please contact us within 48 hours of delivery.

Send us:

Your order number

Clear photos/videos of the product

Photos of the packaging, if applicable

A brief description of the issue

We will review the claim and, if the issue is verified, may offer a replacement or another appropriate resolution.

3. Wrong Address

Customers are responsible for providing the correct delivery address, phone number, and PIN code when placing an order.

We are not responsible for failed delivery caused by an incorrect or incomplete address provided by the customer.

4. Order Cancellation

Because our products are made to order, cancellation requests are only considered before the order enters production. Once production has started, the order cannot be cancelled.

5. No Cash on Delivery

Scroll & Slay currently accepts prepaid orders only. Cash on Delivery (COD) is not available.

Orders must be paid in full at checkout before they are processed.

6. Contact Us

For questions regarding returns, refunds, damaged products, or incorrect orders, contact us at:

Scroll & Slay

Email: [YOUR CUSTOMER SUPPORT EMAIL]

We reserve the right to review each damaged/defective-product claim individually and determine the appropriate resolution.